Frequently Asked Questions

How to create an account ?

① Please kindly click the link below to register your Bentsai account first.

https://www.bentsaishop.com/index.php?route=account/login

② Fill in your email address and your password then click the Create Account button.

③ After completing the two steps above, you have created an account at BENTSAI.

What can I do if my package is lost ?

Online tracking shows package as "lost" ：Contact us and we will send replacements immediately.
Online tracking stop updating the delivery status for a few days (or up to 2 weeks)：If you have selected USPS first-class or registered airmail, the online tracking usually stop updating when your packages on their way from State to State, or from Province to Province. Call the local logistic agency and provide the tracking number, and they will update the delivery status to you.

What happens if the order is delivered to an incorrect or incomplete address?

The courier may also deliver the item to you by some clues of your entered address.

If the package is returned to the sender or losing because of the improper entered address. There will be 2 options for you for the order handling:

① If you still want the items, we can rearrange the shipment to you.

② If you want a refund, we can issue refund to you, but we need to deduct 20% of total order amount due to the improper address entered.

(Note: The logistic company will charge the handling fee if an address has to be changed, or will not return the shipping charge to us if the item loss due to the improper address. Hence there is 20% of total order amount will be deducted to compensate the handling fee that charged by logistic company)

You can modify your address before the order shipping, please contact us via support@bentsaishop.com to adjust the shipping address.

How to return a product?

Items must be returned with original packaging, manuals, all accessories and documents provided by the manufacturer.

If a product is DOA or shipped incorrectly, Bentsai will cover all shipping charges.

For all other cases of returns, our staff will quote you the actual shipping costs incurred (the non-refundable portion).

We will process refund to you in 10 business days as the logistic days of the return will last around 10 days.

If you want a replacement after refund, kindly please reorder the item, we will arrange shipment to you once the payment completed.

Or you can inform us that you want a replacement instead of refund when you apply the return question.

(Note: Whether the return can be made depends on the situation. Please consult our support team via support@bentsaishop.com. If you return goods without permission, we have the right not to deal with it)

What material surface can the printer print on?

It depends on what type of ink cartridge your printer uses.

The Water-based ink cartridge can be sprayed with the following materials: Carton, wood, gypsum board, fiberboard and other absorbent materials;

The Solvent Fast Dry Ink Cartridge ink cartridge can be used on the following materials: Carton, wood, gypsum board, fiberboard, coated paper, Plastic, PE bag, ceramic, metal, aluminum foil and other materials.

What is the difference between BT-HH6105B1 BT-HH6105B2 and BT-HH6105B3?

BT-HH6105B1 is a water-based printer, which only uses water-based ink cartridge. It is suitable for inkjet printing of water absorbing materials such as cartons;

BT-HH6105B2 is an automatic identification printer, which can use Water-based and Solvent Fast Dry ink cartridge. It is suitable for inkjet printing of most materials.

BT-HH6105B3 is a code printer, which is an upgrade to BT-HH6105B2 and use Water-based and Solvent Fast Dry ink cartridges as well. It is suitable for inkjet printing of most materials, and has a variable printing function

How long is the warranty period of the machine and ink cartridge ?

The warranty period of handheld inkjet printer is one year.

The ink cartridge does not provide warranty.

For details, please refer to the warranty instructions.